Refund policy

We have a 24 hour cancellation policy, which means you have 24 hours before your booking time begins to cancel and receive a full refund. Any cancellation requests which are submitted after this time, will be cancelled but no refund will be given. 
To request a cancellation, you can text/ring us on 07944772215 or email us at broughtonastleyswimmingpool@gmail.com
If your cancellation request is submitted within 24 hours of your booking time, we’ll send you a full refund. 

Damages and issues
You are welcome to visually inspect the changing rooms, bathroom and swimming pool upon arrival and contact us immediately if you feel anything is defective or damaged so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be refunded, like perishable goods (such as bottled drinks), swim accessories (such as inflatable balls) and complimentary personal care goods (such as feminine hygiene products or deodorant). 
We do not accept refunds on gift cards. These do also not have a cash alternative. 

Refunds
We will notify you once we’ve received your cancellation request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your cancellation, please contact us at broughtonastleyswimmingpool@gmail.com.